The three political values that I particularly want to discuss in this race are effectiveness, accountability, and responsiveness.
Effectiveness: Effective government is what we as taxpayers demand and
deserve. Effectiveness takes various forms, but in essence means ensuring that
the government provides maximum value for our tax dollars. Effectiveness also
means that citizens get what they need quickly and accurately. Effectiveness
can be greatly enhanced through a strong system of performance measurement.
Effectiveness also entails efficiency, since inefficiency is a key enemy of value. Inefficiency costs time and money. For example, when a business applies for a license or permit, failing to move the application through the process in a timely way means that the business cannot act as quickly as it would like. It also means that the business and the government are paying more salary during the process than is necessary. This hurts both the business and taxpayers.
I have worked the last eleven years as a
performance auditor at the state and local levels. As a performance auditor I
assess the effectiveness and efficiency of public programs, which is exactly
what the Town Council is expected to do. Consequently, I'm well-positioned to identify areas where Town government can improve its program effectiveness and its efficiency.
Accountability: Our Founders developed a system of government meant to
ensure that all participants are accountable to someone else. The staff of the
Town of Castle Rock is accountable to the Town Manager, who is accountable to
the Town Council. All are accountable to Town citizens, who are responsible for
determining what the Town should do. As a Town Councilman I would take my
accountability to District 2 residents and businesses very seriously.
Accountability and effectiveness overlap in the creation of a strong system of performance measurement. Performance measurement is more than just a counting exercise; it requires a thoughtful assessment of the mission, goals, and performance metrics of an organization to ensure that all are strategically aligned. For performance measurement to be successful requires that management give thought to the kind of behavior that the measurement system encourages. For example, having a performance measure that rewards speedy data processing without addressing quality will certainly create results with an unacceptable level of inaccuracy.
Responsiveness: Elected officials demonstrate their accountability to citizens
through their responsiveness. Responsiveness includes both timeliness and helpfulness. If I respond to all inquiries in a few minutes, but don't understand the constituent's problem or how I can help, I'm not being very responsive. Conversely, if I respond to constituents with full information months after the initial inquiry was made, I am not being very responsive. As your Town Councilman, I would work for YOU. My goal is to respond to inquiries within 24 hours, and to be clear about what information I can share. If I need more time to follow up, I'll let you know that, as well as when I plan to come back to you with subsequent follow up.